Privacy Policy

NIVELO TECH INC.

This privacy policy (“Policy”) describes how Nivelo Tech Inc. and its related companies (“Company”) collect, use and share personal information of consumer users of the website https://nivelo.io/ (the “Site”). This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements. We provide this Policy to better protect the privacy of our users and explain our online information practices and the choices you can make about the way your information is collected and used.

What We Collect

We collect information about you in a range of ways:

  • Information You Give Us. We collect your‎ name, postal address, email address, phone number, organization name, demographic information (such as your gender) and other information you directly give us on our Site. Under California law, personal information also includes data that may identify a household. These data include details such as a person’s name, home address, email address, and telephone number.

  • Financial Data. Financial Data includes your and your customers’ bank account and payment card details, suitability information, and information about your income, account balances, financial transaction history, and tax information.

  • Account Data. Account Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses, your customers’ names, contact information, and banking information.

  • Information We Get From Others. We may get information about you from other sources. We may add this to information we get from this Site.

  • Information Automatically Collected. We automatically log information about our account users and the device used to access the user account. For example, when signing into our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. 

  • Cookies. We may log information using Cookies. “Cookies” are small data files stored on your hard drive by a website that allows us to recognize and remember you. Cookies are sent to your browser and stored on your end device. When you visit the Site, we may automatically collect information from you through Cookies. 

We may use session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected from account users to provide needs-based configuration and ongoing optimization of the Site through Google Analytics and LogRocket, manage user sessions and provide user authentication, make the Site more useful to you, and to tailor the experience with us to meet your interests and needs.

Google Analytics. We use Google Analytics to recognize you and link your devices and when you use our Services on your browser or mobile device, log in to your Company account, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google to facilitate the Services. Google Analytics allows us to better understand how our users interact with our Services and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, see “How Google uses data when you use our partners’ sites or apps” linked here: http://www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On, here: https://tools.google.com/dlpage/gaoptout/.

When you browse our Site, you do so anonymously. However, we may log the Internet address of your computer to notify us of which part of our Site you visit and how long you spend there. However, we do not link your IP address to any personal information unless you have logged into your account on the Site.

Use of Personal Information

The Site generates non-identifying end user usage data, such as number of hits and visits to our Site. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information. The Company may use your personal information for the following purposes:

  • To operate, maintain, and improve our sites, products, and services.

  • To respond to comments and questions and provide customer service.

  • To analyze internal sales and marketing metrics.

  • To send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

  • To communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.

  • To link or combine user information with other personal information.

  • To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

  • To provide and deliver products and services customers request.

Sharing of Personal Information 

We never sell your personal information but we may share personal information as follows: 

  • We may share personal information with your consent. For example, if you provide personal information through our Site using our online contact forms, you allow us to share and disclose your personal information to a third-party for the storage of such information.

  • We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.

  • We may share personal information to guarantee that the connection to the Site is smoothly established, convenient use of our Site, to evaluate system security and stability, and for any additional administrative purposes.

  • We may share information with those who need it to do work for us.

We may share personal information for legal, protection, and safety purposes.

  • We may share information to comply with laws.

  • We may share information to respond to lawful requests and legal processes.

  • We may share information to protect the rights and property of Nivelo Tech Inc., our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.

  • We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.

We may also share aggregated and/or anonymized data with others for their own uses.

GDPR and CCPA Privacy Notice

We endeavor to ensure that your personal information is processed in compliance with the data privacy laws of your jurisdiction, which may include the European Union General Data Protection Regulation (the “GDPR”) or the California Consumer Privacy Act (the “CCPA”).

The GDPR and CCPA requires us to provide certain information to you about your personal information, which we refer to in this notice as your personal information.

The data controller for this Site is Nivelo Tech Inc. Generally, we process personal information provided by visitors through our Site on the basis of consent. We may also process personal information on other bases permitted by the GDPR and applicable laws, such as when the processing is necessary for us to comply with our legal obligations.

How long we retain personal information varies according to the type of information in question and the purpose for which it is used. We delete personal information within a reasonable period after we no longer need to use it for the purpose for which it was collected (or for any subsequent purpose that is compatible with the original purpose). This does not affect your right to request that we delete your personal information before the end of its retention period. We may archive personal information (which means storing it in inactive files) for a certain period prior to its final deletion, as part of our ordinary business continuity procedures.

You have the right to request access to your personal information, to have your personal information corrected, restricted or deleted, and to object to our processing of your personal information. You also have the right of data portability, which means that you can request that we provide you (or a third party you designate) with a transferable copy of personal information that you have provided to us. Your rights may be subject to various limitations under the GDPR. If you wish to exercise any of these rights, or if you have any concerns about our processing of your personal information, please see the section titled Contact Information below on how to contact us.

You have the right to file a complaint concerning our processing of your personal information with your national (or in some countries, regional) data protection authority. The EU Commission has a list here:

https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

Control over your Information

You can stop receiving promotional emails from us by clicking on the provided “unsubscribe” link within the email. You may not opt out of service-related or other non-promotional communications (i.e., account verification, transactional communications, changes/updates to features of Company services and products, and technical and security notices).

You may send requests about personal information to our contact information below. You can request to change contact choices and opt-out of our sharing with others at any time.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you. 

You may update certain of your account profile information by logging into your account. 

Contact Information 

We welcome your comments or questions about this Policy. If you have any questions about this Policy, please contact us at info@nivelo.io.

Digital Millenium Copyright Act Notice

The Company respects the intellectual property rights of others and expects our users to do the same. As such, and in accordance with the Digital Millennium Copyright Act of 1998 (“DMCA”), we shall expeditiously respond to claims of copyright infringement on our Site. If you are a copyright owner, or person authorized to act on an owner’s behalf, and identify copyrighted material on our Site, you are directed to contact our DMCA Agent and submit and DMCA Notice. The Company’s DMCA Agent, Thomas Dunlap, can be reached via the following methods: Email - tdunlap@dbllawyers.com, Telephone – (703) 777-7319 In your DMCA Notice you should include the following information:

  1.  Identify the allegedly infringing material(s);

  2. Identify where the allegedly infringing material(s) can be found on the Site;

  3. Identify your valid copyrighted work;

  4. Identify yourself as the owner of the copyrighted work, or person authorized to act on behalf of the owner;

  5. State that you are making this claim in good faith under the penalty of perjury, and that the information in your claim is accurate;

  6. Sign the notice with a physical or electronic signature; and

  7. Provide your name, address, telephone number and email address for our DMCA Agent to respond.

Following a review of your claim, the Company shall take whatever actions, in its sole discretion, it deems necessary and appropriate – including removal of the infringing materials from the Site.

Please note that this procedure is exclusively for notifying the Company that you believe your copyrighted material has been infringed. The preceding requirements are intended to comply with the Company’s rights and obligations under the DMCA, but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.

Changes to this Privacy Policy 

We reserve the right to change this Policy, or any other policy at any time. We will notify you about changes to this Policy by placing the updated policy on our Site. You agree that your use of our services after such notification will constitute acceptance by you of such changes to our Policy.


Last updated March 24, 2021

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